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L&T Infotech

Apr 22, 2008

Escalation management in IC

“The only supported user interface for business functions in SAP CRM is the CRM WebClient user interface (CRM WebClient UI). The People-centric User Interface (PC-UI) is not supported.”

Investigate the features and capabilities of SAP CRM Interaction Center , typically the first piece of SAP CRM functionality implemented by customers. via SAP Developer Network SAP Weblogs

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