May 28, 2014
Calabrio Expands ACD Integrations with Avaya Aura Contact Center
Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor hardware.
Small Business: Calabrio is dialing up call center growth
Taking a "left turn" to enter competition with much bigger rivals has fueled rapid expansion for the call center software maker, CEO Tom Goodmanson says.