Local banks refused to set up memorial fund for West Covina student

Banks sure know how rip people off but when it comes to helping a worthy, they become dumb all of the sudden.

That's a shame. All of them are big banks. They should know that if there is a fund asked to be set up, even if the person on the phone, don't know who to contact in these situations, then you are suposed to ask or refer them to the person who knows this information.
I used to work for the bank and if someone asked me that question, I would put them on hold and get the number for public relations or someone that deals with community service.

Sad----sounds like alot of people just didn't want to expend the effort aka a lack of momentum?? What's up with that? The various excuses are pathetic,

this sucks wrote:

Banks sure know how rip people off but when it comes to helping a worthy, they become dumb all of the sudden.

You couldn't have said it better!

It is high time to reregulate banking so this kind of crap can't happen without severe penalties.

They are now nothing more than a den of theives.

Why would the Tribune publish this?? No one is mandated to set up a fund. Why give them such negative press? For other blog posts to say that banks are cold and rip off artists, well they have the right to their opinion but why drag the other banks thru the mud?
By the way, Bank of America only did this to improve their image, don't be fooled.
They are the crappiest lending institution out there.
They took our tax paying funds from ther Government and sat on it and would'nt lend money. My refinance took 7 months and 5 days with a fico of 790. Screw B of A !

I was a controller for a food mfgr in LA which changed ownership. We had the largest account at the branch according to the former mgr. The account had been with the branch for over 30 years. When we changed ownership I arranged a meeting with the President, Treasurer and myself to open the new account. Guess what, the new manager wouldn't open up the new account. We needed it immediately to move $18,000,000 to start paying bills for the new company. After a few frantic calls to corporate by members of our organization over a period of a few days, I received a call from the bank's main office in LA which told me to come on down by myself to get things rolling. In the meantime I had been instructed that very morning to go out and find a bank that would accomidate us. Things worked out very good in the long run. Of course I told the story of what happened to us at our old branch to tne people in downtown. The next time I went to that branch to handle personal business, that manager came to appologize. The bottom line, banks are full of Vice Presidents, but half of them do not know what they are doing and do a lot of harm in the customer service area. I can only imagine with all the buyouts of local banks, it is only going to be worse.

Sounds like the school's employee failed by not being specific and providing contact information. It also sounds like the banks failed (haha) in not knowing what was going on, although this procedure is not a normal business transaction.

Incompetence all around on this one.

I wouldn't blame the school employee, they are not the professional bankers - the banks are! However, customer service has completely deteriorated over the past decade and people are so wrapped up in whatever else they are doing that they forget the number one reason they are in business (or have a job) THE CUSTOMER! These banks should be ashamed of themselves and I congratulate the Tribune (though that doesn't happen often) for calling these worthless banks out on this matter. Hopefully people would call these branches and tell their managers that they would never open an account with an institution that offers such horrible service.

Incompetent customer service reps who are quick at saying No! When all they have to say is "I don't know the answer but I will find out".At least that is the customer service i new back in the 80's

Raul Madrigal wrote:

Why would the Tribune publish this?? No one is mandated to set up a fund. Why give them such negative press? For other blog posts to say that banks are cold and rip off artists, well they have the right to their opinion but why drag the other banks thru the mud?
By the way, Bank of America only did this to improve their image, don't be fooled.
They are the crappiest lending institution out there.
They took our tax paying funds from ther Government and sat on it and would'nt lend money. My refinance took 7 months and 5 days with a fico of 790. Screw B of A !

Why would you bash a bank then? Your posting clearly states "Why give them such negative press?" But yet you just did the same thing!

C'mon Man!!

Thurston wrote:

Incompetent customer service reps who are quick at saying No! When all they have to say is "I don't know the answer but I will find out".At least that is the customer service i new back in the 80's

Hey Thurston....When and How did you get off the island? And where is Lovey?

TV sets don't just fall. The fund should be set up to determine and penalise the person who placed the set in a position where it could fall.

What lame excuses these so called "banks" are making - lousy service and gouging fees are the only thing banks know how to do well.

Harry Nutsack wrote:

<quoted text>Hey Thurston....When and How did you get off the island? And where is Lovey?

Real funny Mr. Nutsack, you must believe that a blog about how poor customer service is at banks is your time to shine as a comedian. Well I guess your bad humor and the bad service of banks are alike somehow. By the way, where the hell is Gilligan?

Looks like tha credit union dropped the ball.Excuse galore for employing people who have no clue on how to advise a caller on credit union regulations.Pacific Western sounds like anoter inept bank.After reading these banks excuses I wouldn't trust them with a plugged nickel.

Thurston wrote:

Incompetent customer service reps who are quick at saying No! When all they have to say is "I don't know the answer but I will find out".At least that is the customer service i new back in the 80's

We also learned,"Let me find out for you."as Pacific Bell Employees unlike the new ATT.

SAD

Thurston wrote:

Incompetent customer service reps who are quick at saying No! When all they have to say is "I don't know the answer but I will find out".At least that is the customer service i new back in the 80's

That is exactly what they should have done especially when they were told the reasons for which the school was trying to open the account. And it's still the proper customer service by reputible companies.

This is just a cover up for these banks, they will say just about anything to get themselves out of trouble