Apr 21, 2008
Young Consumers at the Short End of the Customer Service Stick
“Younger customers may be reluctant and perhaps unprepared to do this. But at the very least, they can report poor treatment to their parents, who can take up their cause”
Instead of settling for poor customer service, young consumers should make the best of difficult situations, says Terry Vavra, a veteran customer service consultant based in Allendale, N.J. Young consumers ... via CRM Buyer
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