Outsourcing News Archives

By VICTOR GODINEZ / The Dallas Morning News vgodinez@dallasnews.com Dallas-based Affiliated Computer Services Inc. via The Dallas Morning News

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“But that will not be enough bandwidth. The cable will be overloaded and no one will be able to get access.”

Damage to undersea internet cables hit businesses across the Middle East and South Asia on Thursday, including the vital call-centre industry, prompting calls for people to limit their surfing. via Mail & Guardian

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IBM today announced the launch of a Work Area Recovery Center in Navi Mumbai, India. via Workplace Collaboration Services

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“Given the large but fragmented Indian restaurant market in the UK we believe we are particularly well placed to replicate the success seen in pizza, pasta and tapas chains.”

The move will see India Outsourcing change its name to Indian Restaurants Group plc, with a strategy to roll out a chain of Indian restaurants throughout the UK offering authentic Indian food of a high and ... via Offshore Outsourcing World Blog

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Life and pensions group Friends Provident said that it is to axe around 600 jobs as part of a group-wide overhaul and cost-cutting drive. via Falkirk Herald

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“Rather than using that time to regroup, the Times used it to find a way to force wage cuts through outsourcing”

CHICAGO The Seattle Times and the Teamsters are swapping complaints of unfair labor practices, accusing each other of refusing to negotiate the company's proposal to outsource the union circulation drivers' ... via Editor & Publisher

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“We would not have done this if we thought it would affect customers one bit.”

The Charlotte Observer will cut 25 of 41 jobs in its ad design group as it sends the work abroad, joining other large companies using foreign outsourcing to trim costs.

The newspaper has been testing outsourcing options for the work since last summer and chose Affinity Express, an Illinois company with facilities in the Philippines and India.

Employees, who have known layoffs were coming, received official notice today. They can apply for the 16 remaining jobs as artists, designers and 'traffic coordinators' working with their overseas counterparts. Some people also may take positions elsewhere at the paper, which has about 1,000 workers. Read more

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“We do know that one cable is disrupted”

A breakdown in an international undersea cable network disrupted Internet links to Egypt, India and Gulf Arab countries on Wednesday, and Egypt said it could take several days for its services to return to ... via New York Times

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“Some of them said we want to double our work force”

Gov. Chris Gregoire said Tuesday that she and state House and Senate leaders will try to add $3 million to this year's budget for aerospace and technology apprenticeship programs. via KOMO News

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“We believe we can grow this market quite aggressively.”

Countering the rancour in the West against outsourcing of jobs, the chairman of IT major Wipro has said India was not stealing their jobs and its businesses were moving into developed countries which did not ... via Deccan Herald

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“With the Sun Life Financial deal, Diligenta is moving into the second phase of its history, expanding its client base and the UK market share.”

From correspondents in Delhi, India, 12:01 PM IST Tata Consultancy Services Wednesday said one of its subsidiaries, Diligenta, has won a contract worth over $200 million to support business process outsourcing ... via India eNews

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“The presence of four companies each from China and Malaysia, and three each from Russia and Brazil serves as a gentle reminder that these countries are emerging as viable outsourcing destinations”

WASHINGTON: Twenty-nine India-based companies have been listed among the best 100 IT service providers in a new survey carried out with a view to assist business heads of major outsourcers identify reliable, ... via The Times of India

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“There can be parallel teams working in the U.S. and India”

Source: www.law.com Outsourcing legal work to India is no longer a novelty. It's a reality. via Offshore Outsourcing World Blog

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“Achieving recertification across multiple locations highlights CompuCom's companywide commitment to achieving the highest levels of performance based upon industry best practices”

Stephanie Leonard, 972-856-3213 Stephanie.Leonard@CompuCom.com CompuCom Systems, Inc., a leading IT outsourcing company, today announced that its award-winning Service Desk offering has achieved certification ... via PR-inside.com

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From correspondents in Karnataka, India, 08:32 PM IST The Indian BPO industry should be booming in next four years, a study here has said and forecast that it would touch $50 billion by 2012 from the current ... via India eNews

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“The target is aggressive but achievable”

India's outsourcing industry on Tuesday set itself the goal of lifting revenue almost five-fold to 50 billion dollars by the end of 2012 by tapping new markets and a booming local economy. via XtraMSN Real Estate

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“Increasing adoption within the SMB segment is likely to be a crucial driver for the MM market, as web interfaces provide the benefits of easy deployment and low costs, which are very attractive to this customer segment.”

Research and Markets has announced the addition of " " to their offering. This Frost & Sullivan research titled North American Contact Center Applications Markets provides an overview of the current and ... via Business Wire

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“Sometime in the future, reorganising the BPO business might be warranted. But there is no immediate decision on hiving off of any division.”

City-based Rs.6.71-billion non-banking finance company Sundaram Finance Ltd plans to rejig its business process outsourcing group, said a top official. via New Delhi News.Net

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“Following the merger with CorMine we determined we needed a high performance infrastructure solution with low start up costs and the ability to scale rapidly”

SAVVIS, Inc. , a global leader in IT infrastructure services for business and government applications, today announced an agreement to provide fully managed and virtualized IT infrastructure including network, ... via Customer Interaction Solutions

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“Challenges such as language, culture and time-zone barriers can sometimes outweigh the potential benefits of outsourcing”

Eight of 10 Polled Executives Don't Expect to Increase Levels by 2009 TORONTO - Despite the attention focused on the outsourcing of technology jobs overseas, a recent survey by Robert Half Technology shows that ... via Monitor Today

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“Looking ahead, 2008 looks likely to be another year of rising capital expenditure but declining production at Shell.”

ROYAL Dutch Shell is expected to report the biggest-ever profit by a British company - " more than $26 billion - " on Thursday, breaking its own record of 2006. via Scotsman.com Business

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“Having service providers capable of offering both onshore and offshore services generates a stronger growth trajectory within the domestic market as a whole”

" 'This makes the selection of both global delivery players and locations vital to the success of the project,' Carter, IDC's Asia-Pacific's associate director, told the newspaper." Singapore, Jan 28 Developing ... via Nerve News

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“Trying do drive more offshore work on IT is one fairly effective methodology of cost takeouts without much risk because they are used to it, they are used to their partners, they are familiar with the system.”

DAVOS, SWITZERLAND: Worries over the impact of a U.S. slowdown on India's software services sector are exaggerated and Wipro's clients are showing no signs of reducing outsourcing, it's top official said. via CIOL

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“Those are very tricky things in an outsourcing deal.”

Outsourcing shifts towards app development, BPO ComputerWorld Canada When it comes to outsourcing part of the business, traditional areas like IT infrastructure remain constant, but a recent report suggests the ... via ITWorld Canada

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Accenture, a global management consulting, technology services and outsourcing company, is opened up a new delivery centre in Mississauga. via Mississauga

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“Our partnership with Maxima Consulting is designed to broaden our sales reach and increase our international presence”

AltiGen Communications, Inc. , a leading provider of VoIP business phone systems and Unified Communications solutions for small-to-medium businesses , including companies with multiple distributed locations, ... via Customer Interaction Solutions

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Satyam Computer Services Ltd., a leading global consulting and information technology services company, announced that it has achieved over 100% growth in its year-on-year revenues and over 20% growth in its ... via Maktoob Business

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“During this period, we have focused on geographic expansion into high-growth markets such as Eastern Europe and Asia ”

Barry Callebaut reported increased sales volume for the first quarter of this fiscal year as a result of a mounting trend for food manufacturers to outsource their chocolate needs. via Food And Drink Europe

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“The Indians will be aware...that we simply don't care enough to provide our students and our Government with the necessary expertise”

British Prime Minister Gordon Brown and Indian Prime Minister Manmohan Singh exchange a file following the signing of a joint agreement during a meeting in New Delhi, 21 January 2008. via The Epoch Times

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“Many people still see outsourcing from a cost-saving perspective”

The Centre for Outsourcing Research & Education today released State of Canadian Outsourcing, a report that includes data on publicly announced outsourcing deals in Canada over the five-and-a-half-year period ... via Canada NewsWire

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“There was definitely a stigma”

As his employer struggled, manufacturing executive Wes Hodges faced a difficult decision: Should he stay and help, or abandon the sinking ship before it took him down with it? With the economy stumbling, other ... via CareerJournal

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A payroll and human resources outsourcing firm may put down roots in Middletown, its local newspaper reported Monday. via Dayton Business Journal

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NEW DELHI: Banking services and stock market trade settlements were paralysed, as bank employees under the umbrella of United Forum of Bank Unions went on a day's strike to protest outsourcing and merger of ... via The Times of India

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“The company also offers security Service Level Agreements (SLA's) to its customers”

Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan presents Teleperformance with the 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the ... via Customer Interaction Solutions

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Westell Technologies, Inc. , a leading provider of broadband products, gateways and conferencing services, today announced it was eliminating approximately 58 positions across the organization. via Business Wire

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“In this region, we usually see Australia, India and Japan topping the list of countries buying outsourcing services. In 2007, India led the pack by almost doubling the value of its outsourcing work year on year”

Contract values jump 30 per cent Outsourcing growth in the Asia Pacific region was double the global average in 2007, according to the latest TPI Index. via ComputerWorld

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“As well as the established UK market, there is increased activity across northern Europe, especially in Germany, the Netherlands, Sweden, Switzerland and France”

The American business community signed fewer outsourcing deals than its European counterparts last year Europe has overtaken the Americas as the world's biggest IT outsourcing market, in the number of contracts ... via Computing

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“We've been experiencing a slowdown for a number of months”

If Jackson County keeps providing services at present levels, its $40 million rainy day reserves could dry up in about four years, faster if the current slowdown in construction continues, county officials say. via The Ashland Daily Tidings

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“Our talks have failed, we are going on strike”

The nation-wide strike called by bank employees protesting the move to merge State Bank of India with its associate banks on Friday left the customers across the country high and dry. via News Today

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“Today's leaders must steer clear of price warfare and, instead, strive to uncover new business opportunities, make their organizations ever-more efficient and maximize their risk management operations.”

Margin compression and continued pricing erosion will put increasing pressure on the insurance industry to achieve top line objectives in 2008, according to Ernst & Young's Global Insurance Center. via The South Mississippi Sun Herald

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“By capitalizing on Unisys' expertise in IT management, we have been able to focus our internal IT resources on new initiatives to benefit our citizens and business community.”

Unisys Corp. will provide information technology outsourcing services to Minneapolis under a contract worth $48 million over five years. via Washington Technology

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Asia Pacific News.Net Thursday 24th January, 2008 Sydney, Jan 24 : Asia Pacific records second straight year of growth across all measures Outsourcing growth in Asia Pacific driven almost entirely by ... via Asia Pacific News .Net

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“We've gone through a series of economic cuts in the past years, and it is hard to see where they can cut further.”

PHILADELPHIA : Just a year after a major round of layoffs, the owners of Philadelphia's two largest newspapers said they need to cut costs by an additional 10 percent or the company will face dire consequences, ... via International Herald Tribune

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Westell Technologies, Inc. : Westell Technologies 3rd Quarter Highlights -- Net loss for the third quarter was $2.5 million or per share. via Customer Interaction Solutions

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In 2007, IBM Australia grew three times faster than the local market and saw strong double digit revenue growth. via IBM Press Releases

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“Many IT organisations are planning to spin off their IT organization into an independent entity to capture the growing opportunities”

BANGALORE, INDIA: As user organisations continue to grapple with the challenge of high attrition rates in internal IT departments, the Indian IT services market is pegged to grow to $10.73 billion by 2011, at a ... via CIOL

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“I get budget when things go wrong.”

Last week the tech press marked yet another week of security capitulation, with reports of widespread unpatched Oracle databases, and the acknowledgement that a cyber attack had recently blacked out at least ... via Seeking Alpha

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“Investors have become cautious”

INDIA'S outsourcing sector is suffering on two fronts: the threat of a recession in the US has reduced demand for corporate IT upgrades; and the steepest rise in the value of the rupee in three decades has ... via The Australian

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“Clients globally have incredible needs, and Aon is in a great position to help them.”

Things looked bleak for Aon three years ago, after regulators from New York, Connecticut, and Illinois teamed up to accuse it and other insurance brokers of cheating customers. via KIRO-TV Seattle

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“Our Accounts Receivable Management business uses leading-edge technology, a highly trained onshore and offshore staff, and proven processes to deliver collection services that maximize recoveries and increase returns for our clients”

Convergys today announced the appointment of William T. Higginbotham to the position of Vice President Operations and Chief Operating Officer, Accounts Receivable Management. via TMCnet

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“We are confident that with our unique approach and the valuable guidance of our investment partners, NovaMed will sustain its rapid growth in 2008 and continue to lead and drive development of the specialty pharmaceutical industry in China.”

The fund was led by the newly involved investors, Fidelity Asia Ventures and its US affiliate, Fidelity Biosciences, with participation from returning investor Atlas Venture. via Venture Capital Access Online

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“We are excited to have completed the demerger, ”

Jan. 22, 2008 12:15 PM Zolon Tech Solutions announced it has successfully completed the spinout of Zolon Tech Solutions from Zolon Tech, Inc. via COLDFUSION Developer's Journal

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“This will be a significant investment for NBC Universal in an important emerging market and further illustrates our commitment to expand our company internationally, particularly in high-growth areas”

Conglom takes stake in NDTV NBC Universal Tuesday confirmed that it is to buy its way into the forefront of the Indian broadcasting sector. via Variety

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“We have looked at smaller players for very small and specific jobs, but for larger jobs, running into a number of years, and which require a variety of skills, we look at large Indian companies or multinational services companies”

India's IT services market is forecast to grow to US$10.73 billion by 2011, at a five-year compound annual growth rate of 23.2 percent, as outsourcing emerges as a more favored option for companies in India, ... via PC World

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“It must be demonstrated that there is a benefit to the AFP in sending the work offshore and there are no sensitivity or security issues with that company accessing that database”

The Australian Federal Police has said that it is likely to spend 84 million dollars for an overhaul of its core policing system to be sent offshore. via AndhraNews