Outsourcing News

Denver-based StarTek, a provider of business process outsourcing for the cable, telephone, and communications industry, said Thursday that the firm will open up a new contact center in the Philippines.

A US Senate panel has been made aware of more inferior electrical work by a private contractor on military bases in Iraq.

BANGALORE: India's third largest information technology outsourcer, Wipro Ltd, missed forecasts with a 15 percent rise in quarterly profit, and said it was cautious in the near term, echoing its larger rivals.

I finally drew the line at a dinner invitation. My husband wanted to try a much-touted restaurant where they present you with a platter of raw foods and a hot pot.

London-based Barclays PLC today disclosed plans to offshore 1,800 of the 2,800 IT jobs at its U.K. operations to locations in Singapore, Hungary and India over the next three years.

The offshoring move is said to be part of an ongoing effort to transform itself into a more global organization. Bank officials explain that the bank wants to have "centrally managed technologies in centers of excellence" located in different parts of the world. The new approach "will allow us to follow the sun and be operational 24/7." ...

South Tyneside Council has agreed a 10-year outsourcing deal with BT for the provision of back-office IT services, estimated to be worth around £300m.

The contract will cover the human resources, procurement and financial services functions of the authority, and could lead to provision of similar services to other councils across the UK in the future.

Some 450 South Tyneside Council employees will move to the new BT local government services division as a result.

Boeing and Airbus are still looking for the right balance in outsourcing, or at least for the right way to run the massively outsourced production organizations on which they base their latest airliner programs. ...

Spanish bank Cajamar is outsourcing its financial business processing to EDS in a seven year agreement, valued at €15 million.

EDS, which is planning to expand its business in Andalucía, will develop a new business process outsourcing centre in Almeria to support the contract.

Once completed, the centre will provide mortgage processing, customer interaction, administration and document management for Cajamar.

Despite awareness of the information security risks associated with outsourcing projects and well publicized cases of data loss or theft, many companies still ignore the potential problems until it is too late. That is the warning highlighted by the Information Security Forum (ISF) – an independent organization with some 300 major business and public sector members from around the world.

Typical risks at implementation and operational stages that can occur if the right controls are not effective, include fraud, data theft or hacking that can lead to data loss and confidentiality breaches. ...

In Europe, 70% of European companies already outsource at least one function of their business, with 20% set to increase their level of outsourcing in the next two years, as they increasingly view it as a means to gaining a competitive edge, according to Ernst & Young's "European Outsourcing Survey 2008." ...

Outsourcing of human resource processes is happening in a big way in India and many medium and large sized organisations use the services of external consultants to take care of their HR functions.

The recruitment process outsourcing (RPO) in the organised sector is growing at 40 per cent and many organisations are outsourcing their recruitment process right from the entry level jobs.

One of the major advantages to organisations, which outsource their recruitment process, is that it helped to save as much as 40 per cent of their recruitment costs. ...

Over the last 10 years IT Application outsourcing with off shoring has been growing in size and volume, an indication that organizations have been benefiting from outsourcing.

Speaking before a congressional subcommittee today, Microsoft Senior Vice President And General Counsel Brad Smith said that Yahoo!'s recent Internet search outsourcing deal with market leader Google would harm online competition and innovation. The executive also questioned the legality of the deal.

"If search is the gateway to the Internet, and most believe that it is, this deal will put Google in a position to own that gateway and the information that flows through it," he said. "Never before in the history of advertising has one company been in the position to control prices on up to 90 percent of advertising in a single medium. Not in television, not in radio, not in publishing. It should not happen on the Internet." ...

Convergys Corp., a provider of business outsourcing services, Wednesday said it has agreed to buy Intervoice Inc., a maker of automated voice response systems, for $335 million in cash.

The union for ANZ National Bank staff says plans to outsource 237 jobs to India are now final.

Staff are being offered other roles within the bank, but are angry that the company values cheap labour in India rather than employing people in New Zealand. ...

Leading business process outsourcing firm Genpact has roped in professors from the Indian Institute of Management Lucknow to give its employees lessons in management skills and improving ...

The Nielsen Co. is giving up tax breaks that have netted it $1.4 million since 2001, in response to political fallout from an IT offshoring deal that has led to layoffs at its global technology center in Oldsmar, Fla.

Bookkeeping is an important feature of any Outsourcing Bookkeeping Company and for an Organization to expand its growth.

NXP, the independent semiconductor company founded by Philips, has awarded a five-year datacenter management services outsourcing contract to international IT services company Atos Origin. Under the contract Atos Origin will deliver global datacenter management services. This contract follows a business application hosting and datacenter services agreement signed last month. Together the contracts are worth 155 million EURO. At the same time Atos Origin is selected as NXPs managed service integrator, responsible for managing its local and global IT suppliers. This agreement will result in increased flexibility, reliability, and cost savings for NXP using datacenter consolidation, global sourcing, best practice implementation and innovation.

The National Australia Bank NAB has reportedly decided to outsource nearly 400 new jobs to India by the year end. On Monday the Bank commenced its second round of its IT outsourcing program ITO Wave Two, and over the next 68 weeks the Bank would examine offshoring up to 148 jobs from its Technology Banking, Australia TBA and Technology MLC divisions.